KKOS Service Department

KK Office Solutions is a locally owned and operated company that has been offering a wide variety of service & repair of office equipment, such as, laser printers, faxes and copiers for over 15 years.

Over the years KKOS has expanded service offerings to meet the needs of our customers, including additional office equipment, such as shredders and computers, making us your ONE total Service solution.

We have one of the largest service tech teams in the Midwest. Our experienced team of techs pride themselves on personal attentive quality service. We seek out continuing education/training for our techs so they are up to date on the current machines and are made aware of new advances in the world of service.

At KKOS, we understand the critical nature of service and repair. We are sensitive to your needs and realize a downed machine can prevent deadlines from being made so we strive to maintain/improve our 4 business hour average response time for onsite visits.

We also provide a variety of other programs, such as TLC and Print Management, to help reduce the cost of maintaining your office equipment.

We feel our service is only as good as you the customer, says it is.  We are constantly striving to be better than we were the day before and always welcome feedback on how we can improved your experience with KK Office Solutions.

Troubleshooting

KKOS has quick acess to manuals for machine should you need it. Below are some troubleshooting tips should you be having minor issues with your copier, which sometimes are easily fixed without needing your service technician to come out.

Duplex trays paper jams

Check for jams under large paper tray

Is your paper curling? Paper can get moist just due to the humidity in the room, if paper is curling please try a fresh pack.

Fuser jams

Check for paper or other obstructions in paper path.

Paper is jamming in the sorter

Open sorter and carefully look for paper or pieces of paper

Check the end of sorter bins for paper

Can’t find paper jam?

Reset the copier by turning off, unplug sorter and copier, then plug back in, and turn on

Look behind the large paper feeder

Check under the drum area

Paper jams in the cassette

Make sure paper is loaded correctly into the machine, be careful not to over-fill paper

Check to see if the paper guides are in the right spot and not too tight or too loose

Paper jams in my document feeder

Check for miscellaneous foreign objects in the feeder entrance and exit, sometimes things like staples get left in the sheet and then get caught in the machine.

And remember, card stock cannot be used in document feeders

Installing Drivers

If you need to install a driver here are some links to make the process much easier.

FOR LANIER:

http://lanier.com/downloads/default.aspx?hbn=drivers

FOR SAMSUNG:

http://www.samsung.com/us/support/download/supportDownloadMain.do

About IT

The IT Solutions Team at KKOS works with a scalable business model. We are capable of being competitive for businesses of all sizes. Whatever your needs are, our seasoned team of information technology professionals can help keep your systems running and can provide a custom tailored solution to meet your unique needs.